Normally, the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. Per your description, it seems you subscribed to a yearly plan with our software. Wondershare values each customer's benefits and we'll do our best to help you out. Sorry to hear that you didn't have a good experience with our subscription method. Look forward to getting in touch with you sincerely.
You are important to us, and we want to help as much as we're able to. Meanwhile, would you please send us your contact email after receiving a request from Trustpilot? Then we'll discuss more details about your actual situation and see if there is another alternative or suggestions we can further provide. Definitely, we'll do our best to improve it and then bring more benefits to our users. Anyway, we appreciate your suggestion, and I'll pass it to our marketing team. But if the customer wants to save the videos without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for customers to try the function of this software to confirm if it meets their requirements before purchasing. Per your description, please allow us to make some explanation as below. Firstly, I would like to present our deepest apologies for the doubt caused by the free trial version.
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